Conflictology According to MMCR

Substance and Process

Understanding the dynamics of conflict resolution involves recognising the distinction between substance and process. The substance encompasses the actual issues at the heart of disagreement, such as goals, values, or actions, while the process focuses on how conflicts are managed, including communication and decision-making procedures. This differentiation is crucial as conflicts often become entangled in emotions and personal dynamics, making it challenging to address underlying issues. By prioritising both substance and process, parties can navigate conflicts more effectively, leading to sustainable resolutions that address root causes and relational dynamics.

Escalation

Conflict escalation illustrates the progression of conflicts from minor disagreements to more intense confrontations. Recognising the stages of escalation is essential for effective conflict management. Early intervention and proactive measures can prevent conflicts from spiralling out of control. Effective communication, empathy, and conflict resolution skills are crucial for de-escalating conflicts and promoting peaceful resolutions at each stage.

Active Listening

Active listening, as advocated by Carl Rogers in the Person-Centered Approach (PCA), involves deeply engaging with speakers to understand their perspective, emotions, and experiences without judgment. This fosters trust, openness, and meaningful communication, facilitating personal growth and connection between individuals.

Procedural Justice

Procedural justice, emphasised by scholars like Lin Adrian, underscores the importance of perceived fairness in decision-making processes. Fair procedures, even if the outcomes are unfavourable, enhance trust, cooperation, and legitimacy within organisations and society. Prioritising fair procedures fosters an environment conducive to equitable outcomes and improves the overall quality of decision-making processes