Institute of Nordic Mediation
Sandakerveien 30
0473 Oslo
Norway

Solve More Disputes! Get Started With Our Advanced Mediator Training & Certification

Empowering mediators to achieve higher success rates in mediating disputes

A New Advanced Training Program for Mediators

The Indonesian Dispute Board (IDB) and the Institute of Nordic Mediation (INM) have joined forces to develop this advanced training program, specifically tailored for experienced mediators.

Our goal is to help professional mediators achieve even greater success in mediating disputes. We do this by examining the dilemmas and challenges that all mediators face, and by training you in new and effective strategies to overcome them. At the same time, we assist you in enhancing skills aligned with the Nordic approach to mediation, as well as techniques for facilitating cross-cultural and online sessions.

Atlanterhavsveien fra Shutterstock_1328392718 - Smalere

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The Training in a Nutshell

3 months program including online pre-boarding, offline training, and online mentoring.
Licensed and accredited in the Nordic Model.
Registered and enlisted among our accredited CAPM-mediators on our
- Website
- Social Media
Lifetime access to our mediation family where you can keep on developing your mediation skills.
Personal Accredited Approval Card

You ...

will be empowered to achieve higher success rates in mediation.
develop strong mediation skills, enabling you to resolve conflicts effectively in diverse and demanding settings.
learn facilitative communication, empathy, and the ability to create psychological safety.
gain confidence in handling both individual disputes and complex systemic conflicts.
become prepared to foster sustainable solutions and long-term understanding between conflicting parties.
achieve skills at guiding constructive dialogue and promoting peaceful coexistence.
obtain reputation in order to mediate conflicts where nordic and/or international parties are involved.

What You’ll Get from our Mediation Training

When you enrol with us, you can expect to gain the following learnings or takeaways:

Knowledge about conflicts and how to enter as a third party
Communication skills; practical, hands-on approach by which you get concrete tools to handle all sorts of mediations.
Values and attitudes as a basis for mediation, rather than a a set of rules
A process of personal development in order to integrate the skills and the knowledge
Access to a network and mentoring with personal feedback once the training is finished
Certification & recognition

1. Knowledge

Examples of knowledge you can expect to acquire

Nordic Reflexive Model
Inner Development; becoming facilitative
Group Mediation
Cross-cultural Competence
AI Assistance and online Mediation
Restorative justice
Reframing
Handling Stalemate

2. Communication Skills

You will train how to handle for example when

the parties start arguing
they attack each other or the mediator
the parties do not want to talk to each other
one party dominates the other party
the parties lie
the parties cannot agree on what the problem is
the parties do not agree on who should be involved in the mediation

3. Values and Attitudes

You will acquire the value that no conflict finds its sustainable solution unless all parties involved are participating, felt seen, heard and held accountable.

The Nordic values of togetherness, respect for each individual and their uniqueness, as well as collaboration, equality and fairness in any process between people are prevalent during all the training.

You will also acquire the non-judgemental attitude that it is not so much people's personal fault that they get into apparently unsolvable conflicts. Rather it is the circumstances they are subjected to. When the mediator provides empathy, unconditional positive regard, and is congruent - parties tend to start doing that with themselves and each other. Herein lies the magic of peaceful conflict resolution.

4. Personal Development

You don't primarily receive training in theory, but in skills, attitudes and values. You don't just know what to do, but you have trained enough times to both know how to do it and to have integrated this skill so that you can improvise, even when under pressure. In practice, this means handling the difficult mediations and the unreasonable parties.

You will integrate the benefits of having a facilitative approach, compared to an evaluative one.

Because you are a human being, you are imperfect. You will develop an understanding for your own biases, as well as an ease to recognise and acknowledge the mistakes you make.

5. Access to our Network with Mentoring and personal Feedback

Because everyone is imperfect, being a mediator is an eternal learning process. Therefore, our format is.

1. pre-boarding - 2. offline training - 3. mentoring

Thus, when you have finished your offline training, expect to be invited into our world-wide "Nordic family of mediators", where you will be able to share your doubts, discuss challenging mediations and get personal feedback on your performance - in order to improve and learn from your experience, as well as incrementing your success rate in mediation.

6. Certification & Recognition

Upon succesful completion of the program, you will be awarded the Certified Advanced Professional Mediator (CAPM) accreditation.

Your name and picture will also be included among our accredited mediators, both on our website and on our social media. This may help you getting more mediation assignments.

The Art of Mediation -
Insights from an Inspiring Indonesian Experience

Indonesia - Women and Children Center - compressed

Meeting

During our trip to Indonesia in November and Desember 2024 we had the privilege of meeting with colleagues from various institutions, including the Supreme Court, The Islamic Court, and the Civil Court. We also engaged with professionals from a Women and Children Protection Center, village mediators, Bhayangkara University, and Women Mediators. We even attended the grand opening of Indonesia’s first Coffee Mediation Café—a unique and inspiring initiative.

Mediation is deeply embedded in Indonesian culture, making it a natural practice in both private and public sectors. The country has made great progress in professionalizing mediation and improving mediator education. In some cases, it is a preferred alternative to the courts, while in others, it is tailored to specific conflicts.

We thank Indonesian Dispute Board for organising a fantastic experience into Indonesian Areas of Mediation. It will no doubt help us to transfer the Nordic Model to Indonesian Mediation. We are looking forward to continued knowledge exchange with the Indonesian people.

Training Content

Our trainings are built on the format described below:

Module 1: Online Pre-boarding - Get to know your trainer and the program focus points.

Pre-boarding consists of individual online meetings with each participating mediator (trainee), during which they will receive essential information and assigned reading to complete prior to the in-person training.

For those new to INM's courses, these meetings also serve as an opportunity for the trainers to get to know the participants and their particular area of mediation as well as for the participants to become familiar with the trainers.

Module 2: Offline Training - 10 days training program in the Jakarta Area

Format

The format of the training is practical, with role-plays and personal feedback. Mediation is also an ability to be present with the parties and oneself. This includes, among other things, being able to address challenges of both a psychological and procedural nature during mediation, in order to maintain a perception of impartiality. Our experience is that all this is best acquired in a challenging and caring learning environment. The very ability of giving and receiving feedback is also part of the training.

Training subjects

Nordic Reflexive Mediation Model and Values

Explore the Nordic Reflexive Mediation Model, widely used in both Nordic countries and international peacebuilding. Learn how its principles can be adapted to the Indonesian context, with practical training on applying the model to real-world conflicts. Deepen your skills in caucusing, handling deadlocks, and negotiation.

Advanced Mediator Communication

Develop advanced skills in building trust, recognizing motivations, and guiding parties through conflict. Master facilitative techniques such as strategic questioning, summarizing, reframing, and clarifying disagreements.

Conflict Dynamics and Psychology

Train in creating psychological safety, separating behaviours from conflicts, and managing emotional responses. Gain tools to support parties in overcoming personal and structural disputes.

Mediators' Inner Development

Enhance key qualities like empathy, congruence, and awareness of bias. Special focus on the Person-Centered Approach (PCA) to mediation, fostering deeper connection and understanding.

Mediation in Groups and Cross-Cultural Collaboration

Learn to navigate group dynamics, power imbalances, and cultural differences in conflict resolution. Develop skills to mediate effectively in diverse and international settings.

AI Assistance and Online Mediation

Discover how AI can enhance mediation processes while maintaining ethical standards. Gain experience in virtual mediation, and best practices for digital dispute resolution.

Ethics in Mediation and Mediator Code of Conduct

Understand the core ethical principles of mediation, including neutrality, confidentiality, and fairness. Learn to navigate ethical dilemmas while upholding professional standards.

Assessment and Certification

Upon completion of the program, participants will undergo an assessment and certification process, validating their expertise in Nordic mediation practices and their ability to apply them in diverse conflict settings.

Module 3: Online Mentoring

Trainees will receive personalized online mentoring sessions with experienced trainers from the Institute of Nordic Mediation. These one-hour sessions provide direct support, allowing Indonesian mediators to discuss real-life cases, challenges, and questions they have submitted in advance. This mentorship ensures continuous learning and professional growth beyond the training sessions.

What people are saying about the training

Anne liv imsland

Department manager

Must be experienced to believe how good it is!

The course was incredibly educational and has been very useful afterwards.

Martin jakobsson

VP TÜV SÜD DK

A great way with people - unlocking their skills

Everybody has learnt to listen, relate and then to act, Highly recommended.

gisken holst

Mediator MMCR
Org. psychologist

Present in a profound and empathetic way

Exceptionally good at enhancing learning in a supportive manner.

People we have been training up through the years point at three domains of learnings:

The knowledge they acquire about conflicts and how to enter as a third party
The practical, hands-on approach by which they get concrete tools to facilitate solutions and learnings
The process of personal development they go through in order to integrate the skills and the knowledge

Areas of Application

Mediation helps people recognize that the root of a conflict often lies in the attitudes, thoughts, and actions of all parties involved. To resolve the conflict, everyone must approach the situation differently. As a result, mediation represents a new way of being and can be applied to any type of conflict.

Mediation can, thus, be applied to…

Mediation is also relevant for..

The “new" conflict - understanding

Underlying causes for conflict

Our way of distribution as an important factor for conflict

The necessity for new being, thinking, relating, collaboration and action

About The Trainers

The trainers convey learning in both traditional and innovative ways. They are informal in teaching style, and they have a strong presence. They incarnate the Person-Centered Approach (PCA). This means they contribute the conditions for personal growth and learning. Acquiring new skills and developing new values are achieved experientially.

Therefore, the trainers are highly skilled in facilitating role-plays, and giving personal feedback, both positive and constructive negative feedback. Basically, the trainers are masters in challenging you, at the same time as they take very good care of you.

Investing in Your Mediation Mastery – A Priceless Advantage

This program is more than just a training course, this is your entry into a global family of mediators—where learning never stops, and your skills continue to grow.

Achieving this level of mediation expertise through a university program could cost you well over €9,000 in tuition alone. Private coaching to develop these skills would easily reach €350 per hour, amounting to thousands.

Instead, Institute of Nordic Mediation and Indonesian Dispute Board have joined forces and co-created our Certified Advanced Professional Mediator (CAPM).

The program is available for just €3,500—offering a comprehensive, hands-on, and deeply practical approach that transforms theory into action.

You will receive:

✅ Training in the latest research-based mediation techniques
✅ Role-plays and personal feedback to develop real-world skills
✅ One-on-one mentoring during and after your certification
✅ A place in our exclusive alumni network for lifelong coaching, support, and career opportunities
✅ The ability to handle high-stakes mediations, difficult parties, and cross-cultural conflicts
✅ Certification as a CAPM, with your name featured on our website and social media—enhancing your credibility and visibility
✅ A clear pathway to becoming a Certified International Professional Mediator (CIPM), should you wish to practice across borders

Price

certified advanced professional mediator

Total Price

€

3500

Lifetime Access
Preboarding online - meet the theory and trainers
Access to All Modules online
10 days Off-line training
Access to Private Facebook Group
Private coaching call

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regular course

One sentence summary of what they get

$

99/mo

Lifetime Access
Immediate Start
Access to All Modules

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